Frequently asked questions to help you buy a voucher, a gift box or an item - Villa La Tosca
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The recipient can then book their dates at our establishment, Villa La Tosca.
Is it possible to come to your establishment to purchase a gift box?
You can purchase a Villa La Tosca gift box directly on our e-commerce website. The gift boxes are available for various experiences, such as massages or yoga sessions, and can be customized to your liking. Enjoy the immediate digital delivery of your gift box for an unforgettable relaxation experience at Villa La Tosca.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the beneficiary without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Villa La Tosca.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up directly on site when finalizing your order. Digital delivery is immediate and allows the recipient to book their stay dates at Villa La Tosca with ease.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be customized according to your wishes, with the duration of the stay and the message of your choice, for a unique experience at Villa La Tosca.
How do I create a group fund and invite people?
To create a group gift and offer a stay at Villa La Tosca, select the dedicated option during your online purchase. You can then invite participants via email or a shareable link, and customize your message for a touch of elegance. Villa La Tosca thus offers you a simple and friendly solution to give your loved ones an exceptional experience.
How can I choose the amount for a gift card?
The gift boxes from Villa La Tosca are available in several predefined amounts, corresponding to various experiences such as massages or yoga sessions. You can choose the option that fits your budget and the recipient's wishes, directly on our website.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one, at our establishment Villa La Tosca.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. Enjoy your shopping experience at Villa La Tosca.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple Villa La Tosca gift boxes at the same time. They will all be included in your order, ready to be given to your loved ones.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option at our establishment, Villa La Tosca.
How do I purchase or give a gift box?
To offer a Villa La Tosca gift box, choose your box, add it to the cart, and personalize it with a message before finalizing your order. The recipient can then easily book their stay at our Villa La Tosca establishment.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift box to your loved ones, who can then choose from the experiences offered by Villa La Tosca, such as an afternoon of relaxation or a yoga session, for a wellness getaway on the Bassin d'Arcachon.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order are possible according to the conditions specified at the time of purchase, for a stay at Villa La Tosca.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, for personalized service befitting our establishment, Villa La Tosca.
Is the gift box customer service reachable by phone?
The customer service of Villa La Tosca is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the Villa La Tosca website. Log in with the credentials provided at the time of purchase to track the usage of your box.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The service hours are indicated on the contact page of our establishment, Villa La Tosca.
Is there a dedicated customer service for gift boxes?
The customer service of Villa La Tosca is available to answer all your questions about your gift box and the organization of your stay.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your gift box at Villa La Tosca. You will find information about its validity, customization, and the included services, such as massages or yoga sessions, to fully enjoy your stay at our establishment.
Is spa access included in my gift box?
Access to the spa depends on the services included in your gift box. Villa La Tosca offers yoga sessions and massages for complete relaxation. Enjoy your wellness getaway at Villa La Tosca.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Villa La Tosca gift box has access to the same services as other clients, such as the ecological pool, the lush garden, and direct access to the beach, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box itself or in the accompanying information booklet. You will thus be able to fully enjoy your experience at Villa La Tosca.
Is parking included in my gift box?
The Villa La Tosca gift box does not include parking. You will enjoy direct access to the beach, an ecological pool, a lush garden, and spaces for total relaxation at Villa La Tosca.
Is breakfast included in my gift box?
Breakfast is not systematically included in the Villa La Tosca gift boxes. To fully enjoy your stay, check the services included in your box during booking.
Is special attention given to the recipient of a gift box?
At Villa La Tosca, the recipient of a gift box is welcomed with special attention. You can enjoy an exceptional experience in a luxurious setting, with tailor-made services for complete relaxation at Villa La Tosca.
Is a welcome drink included in my gift box?
The presence of a welcome drink is not mentioned in the services included in your gift box at Villa La Tosca.
Should we bring towels to the Spa?
The towels are provided by the establishment for a relaxing session at the spa of Villa La Tosca.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Villa La Tosca offers customization options to make each box unique, with the possibility to choose the duration of the stay and add a personalized message.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are customizable and allow you to choose the duration of the stay, with immediate delivery after purchase. Take advantage of this opportunity to offer an exceptional experience to your loved ones at our establishment Villa La Tosca.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the volume ordered at our establishment, Villa La Tosca.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, to provide an exceptional experience for your employees at our establishment Villa La Tosca.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is possible according to the purchase conditions, at our establishment Villa La Tosca.
How can I leave a review for my gift box?
You can share your review of your experience at Villa La Tosca by logging into your customer account. The terms may vary according to the conditions of your gift box, available at the time of your reservation.
How can I contact the store?
For any questions, you can consult our website or send us a message via the online form. Villa La Tosca, located in Lanton in Gironde, offers gift boxes for unforgettable stays on the Bassin d'Arcachon.
Is there a dress code for the gift box?
At Villa La Tosca, elegant and casual attire is recommended to fully enjoy the experience. The establishment combines period charm with modernity, set in a lush environment with a panoramic view of the Arcachon Basin. You can thus appreciate your stay in a refined and soothing setting, in keeping with the atmosphere of Villa La Tosca.
From what age can I get a treatment?
At Villa La Tosca, treatments are available starting from 18 years old. Enjoy a relaxing and wellness experience at our Villa La Tosca establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. You can then choose the dates that suit you best for your stay at Villa La Tosca.
How can one access the hotel from the airport?
To get to the Villa La Tosca hotel from the airport, you can choose to take a taxi or rent a car. Villa La Tosca is located in Lanton, Gironde, near the Arcachon Basin, offering an idyllic setting for a memorable getaway.
Is the establishment accessible to people with reduced mobility?
Villa La Tosca, located in Lanton in Gironde, offers an exceptional setting with direct access to the beach and an ecological pool. To find out about specific facilities for people with reduced mobility, the conditions are specified upon booking at our establishment, Villa La Tosca.
Are pets allowed in the establishment?
Villa La Tosca does not accept pets in its establishment.
Where can I find the menus?
The menus are available on the website of Villa La Tosca, where you can discover the options offered for your stay.
What are the hours of operation?
Villa La Tosca's hours are designed to offer you an optimal relaxation and well-being experience. For an afternoon of relaxation or a yoga session, hours are available upon request. Make the most of your stay at Villa La Tosca.
Is there parking available near the establishment?
Villa La Tosca has a private parking lot for its clients, located right next to the establishment. You can thus park your vehicle with peace of mind during your stay at Villa La Tosca.
What are the delivery methods for gift boxes/vouchers?
Villa La Tosca's gift boxes are sent via email immediately after purchase, allowing the recipient to book their stay dates with ease. This digital delivery is included in the price and ensures a fast and secure shopping experience.
Is postal delivery offered?
We offer mail delivery of our gift boxes for Villa La Tosca. You will receive your gift box in digital format immediately after your purchase, and the recipient can book their dates at the establishment.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays at Villa La Tosca. For additional items, the conditions are specified at the time of purchase, at our establishment Villa La Tosca.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a relaxation experience at Villa La Tosca. The digital format is sent immediately after purchase, allowing the recipient to book their stay dates with ease. Villa La Tosca.
Is the box presented in a neat packaging?
The Villa La Tosca gift box is presented in an elegant and carefully crafted packaging, reflecting the luxury and charm of our establishment.
Is the gift box available in a digital format (e-gift box)?
Absolutely, you can offer a digital gift box for Villa La Tosca. The box is sent by email immediately after purchase, allowing the recipient to book their stay dates with ease.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format, allowing the recipient to book their stay dates at Villa La Tosca with ease. The delivery is immediate and secure, for a smooth and elegant gifting experience.
Do you deliver gift boxes internationally?
We offer international delivery of gift boxes, with varying fees and delivery times depending on the destination. Villa La Tosca gift boxes allow you to enjoy an exceptional experience in Nouvelle-Aquitaine.
What are the delivery times for gift boxes by mail?
Villa La Tosca gift boxes are sent immediately in digital format after purchase. The recipient can then book their stay dates based on the availability of the Villa La Tosca establishment.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent in digital format, allowing the recipient to book their stay dates at Villa La Tosca with ease.
Is express delivery available?
The delivery of your gift box is immediate in digital format. The recipient can then easily book their stay dates at Villa La Tosca.
How can I track my order?
You can track your order by logging into your account on our website. The terms of Villa La Tosca apply.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital format is sent immediately, and the lucky recipient can then book their dates at Villa La Tosca.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is usually 2 to 5 business days. Your Villa La Tosca gift box will be shipped within 24 hours after your order is validated.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Villa La Tosca, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box at Villa La Tosca depends on the establishment's conditions. You will then be able to book your getaway with ease according to the availability and the conditions in force at Villa La Tosca.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the Villa La Tosca establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box at Villa La Tosca is possible according to the conditions specified at the time of purchase. Villa La Tosca, located in Lanton in Gironde, offers an exceptional setting for unforgettable memories.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Villa La Tosca.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified during your reservation at Villa La Tosca.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible according to the reservation conditions of your Villa La Tosca gift box.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a wellness experience or a stay at Villa La Tosca.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Villa La Tosca offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings. You can personalize your gift with a message and choose the duration of the stay to offer an exceptional experience to your loved ones. Discover our online offers to delight your loved ones with an unforgettable stay at Villa La Tosca.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Villa La Tosca offers customizable gift boxes for special occasions such as birthdays, weddings, or gatherings with friends, allowing you to create unforgettable memories in an exceptional setting.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries, as they are directly available for purchase from the online store of Villa La Tosca.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the Villa La Tosca gift boxes are identical to those you can book directly on site. You can thus offer a relaxing and well-being experience, such as a massage or a yoga session, in an exceptional setting on the Bassin d'Arcachon, at the Villa La Tosca.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on the establishment's availability. Villa La Tosca offers massages and yoga sessions for complete relaxation.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at Villa La Tosca.
Is online payment secure?
The online payment for your gift box is fully secure, with a direct and advantageous rate. You immediately receive your gift box in digital format, which the beneficiary can use to book their stay at Villa La Tosca.
Is payment via group or shared payment possible?
The Villa La Tosca gift box can only be paid in full by credit card, bank transfer, or PayPal. Payment via kitty or shared payment is not available at the moment.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Villa La Tosca. Each box allows you to enjoy an overnight stay or a meal at our establishment, located on the beautiful Bassin d'Arcachon. This way, you can offer your loved ones an exceptional moment, with access to our ecological pool, lush garden, and panoramic view of the Bassin.
Is it possible to pay in installments?
The possibility to pay in installments depends on the order conditions. At Villa La Tosca, you can choose and customize your gift box according to your preferences, with a secure payment directly to the establishment.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You will then receive a digital gift box to offer, allowing the recipient to book their stay at Villa La Tosca with ease.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their gift box purchases at Villa La Tosca.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made for Villa La Tosca gift boxes are secured by a certified provider compliant with PCI DSS standards, thus ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. Villa La Tosca offers customizable gift boxes to provide an exceptional experience for your loved ones.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for the purchase of your gift boxes. This way, you benefit from a secure and immediate transaction, directly with our establishment Villa La Tosca.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at Villa La Tosca. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and the box is sent immediately in digital format, allowing the recipient to book their stay dates at Villa La Tosca.
Can a promotional code be used?
You can use a promotional code for your gift box purchase. Simply check its validity and usage in the general terms and conditions of our establishment, Villa La Tosca.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly with the establishment Villa La Tosca.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the establishment Villa La Tosca.
Is it possible to add a personalized message to the gift box?
You can customize your gift box with a unique message during your order. This message will be added to the box for an extra touch of elegance, for an unforgettable experience at Villa La Tosca.
Can we add options to your gift box offers?
The gift boxes from Villa La Tosca can be customized with additional options depending on availability. You can choose the duration of the stay and add a personalized message to make your gift even more unique at Villa La Tosca.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging option for your online order to enhance your gift box for Villa La Tosca.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a unique message to mark the special occasion. Choose the duration of the stay and add a touch of elegance to your gifts for your loved ones, who can then easily book their getaway at Villa La Tosca. Villa La Tosca offers an exceptional setting for unforgettable memories.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment Villa La Tosca.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box for Villa La Tosca, a duplicate can be issued subject to availability. Villa La Tosca will take care of sending you a new digital gift box immediately.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. Villa La Tosca offers unique experiences for unforgettable moments.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Villa La Tosca gift box for another of equal or greater value, according to the purchase conditions. You can customize your gift box with the duration of the stay and a message for a touch of elegance.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to Villa La Tosca gift boxes, as they involve service provisions. Once purchased, the gift box is non-exchangeable and non-refundable, offering an exceptional experience to your loved ones.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the terms and conditions of the establishment Villa La Tosca.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue allows for a quick resolution of the request according to the conditions of the establishment Villa La Tosca.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the general terms and conditions of sale of Villa La Tosca, available on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. We advise you to check the conditions of the establishment to find out about possible extension options at Villa La Tosca.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the terms of purchase. Villa La Tosca is a luxury establishment on the Arcachon Basin, offering unforgettable stays in an exceptional setting.
How can I redeem the cashback?
To use your gift box at Villa La Tosca, you can book your dates directly with the establishment. The box is valid for wellness sessions such as massages or yoga classes, as well as for stays at this luxury establishment on the Arcachon Basin.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified at the time of purchase. They are usually 14 days from the date we receive your request at our establishment, Villa La Tosca.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Villa La Tosca are neither exchangeable nor refundable. You can offer an exceptional moment to your loved ones at our establishment, Villa La Tosca.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the gift boxes at Villa La Tosca. To fully enjoy your stay, check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation with a gift box at Villa La Tosca is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book as soon as possible, in order to benefit from the panoramic view of the Arcachon Basin and the relaxation areas of our Villa La Tosca establishment.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your Villa La Tosca gift box.
Do I need the gift box number to make a reservation with a gift box?
To book your stay at Villa La Tosca with a gift box, have the gift box number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at Villa La Tosca. Nestled in Lanton, Gironde, this luxury villa on the Arcachon Basin offers an exceptional setting for unforgettable moments of relaxation.
Can I use my gift box on holidays?
The use of your gift box at Villa La Tosca may be subject to specific conditions on public holidays. For more information, please check the availability and booking conditions directly on the Villa La Tosca website.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the Villa La Tosca establishment. You will then be able to book your getaway with ease according to the dates that suit you.
Can I book online with my gift voucher?
With your gift box, you can book directly with Villa La Tosca. The recipient can choose their stay dates and fully enjoy the offered experience.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box. You will be able to enjoy direct beach access, an ecological pool, a lush garden, and spaces for total relaxation at Villa La Tosca.
Can I make a reservation by email with my gift box?
Booking by email with a gift box is possible at Villa La Tosca. The establishment will guide you through the booking steps and inform you about availability.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is possible to exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. Beneficiaries can thus adapt their choice to their preferences, while enjoying the exceptional services of Villa La Tosca.
Does my gift box cover the entire service?
Your Villa La Tosca gift box covers the service mentioned on your exchange voucher. Any additional supplements, such as extra options, are at your own expense. Villa La Tosca invites you to fully enjoy your relaxation and luxury experience on the Bassin d'Arcachon.
Is my gift box personalized?
Your gift box is personalized with the recipient's name. It allows you to book a getaway at Villa La Tosca, a luxury establishment on the Arcachon Basin.
Can my gift box be used all at once?
Your gift box is usable in one go at Villa La Tosca. You will be able to fully enjoy the experience offered during your stay, whether it's for an afternoon of relaxation or a yoga session, at our establishment Villa La Tosca.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a wellness experience or a stay at Villa La Tosca, a luxury establishment on the Arcachon Basin. You can enjoy services such as massages or yoga sessions, as well as facilities like the ecological pool and direct access to the beach. Villa La Tosca is ideal for an unforgettable getaway in Nouvelle-Aquitaine.
Is my gift box valid in only one establishment?
Your gift box is valid for services at Villa La Tosca, a luxury establishment on the Bassin d'Arcachon. You can enjoy a massage, a yoga session, or a stay in this exceptional setting, nestled in Lanton, Gironde.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. Villa La Tosca offers beautifully decorated rooms with a panoramic view of the Bassin d'Arcachon, as well as direct access to the beach and an ecological pool for a complete relaxing stay.
Can someone else use my gift box?
The Villa La Tosca gift box is personalized and reserved for its recipient. It can only be used by the person indicated on the box, for a relaxation and well-being experience in Gironde.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Villa La Tosca, depending on the services chosen and the conditions of your gift box. The rooms offer a panoramic view of the Arcachon Basin and direct access to the beach, for an unforgettable relaxing experience.
Is an ID required upon arrival when using a gift box?
A piece of identification may be requested upon your arrival at Villa La Tosca. The establishment, located in Lanton in Gironde, offers an exceptional setting with direct beach access, an ecological pool, and lush gardens.
Do you accept pets?
Villa La Tosca does not accept pets, in order to preserve the tranquility and comfort of all its guests. Nestled in Lanton, Gironde, this charming residence combines elegance and modernity for an unforgettable getaway.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Villa La Tosca, log in to your account and follow the instructions on our website. You can then choose the dates of your stay and fully enjoy our establishment, Villa La Tosca.
Do I need to create a customer account to purchase a gift box?
To use your gift box at Villa La Tosca, you do not need to create a customer account. You can directly book your stay or service online or by phone, without a prior account.
Is my gift card divisible? Can I use it multiple times?
Using your gift certificate in multiple instances is possible depending on the availability and reservation conditions of our establishment, Villa La Tosca.
What are the check-in and check-out times?
The check-in and check-out times at Villa La Tosca are typically set at 3 PM for check-in and 12 PM for check-out. These times allow you to fully enjoy the facilities and amenities, such as the ecological pool and direct beach access, during your stay.
What services are included in a gift certificate?
The services included in a Villa La Tosca gift voucher depend on the chosen package. You can enjoy a relaxing experience with massages, yoga sessions, or even a stay at our Villa La Tosca establishment.
What is the difference between a gift box and a free amount voucher?
A Villa La Tosca gift box offers a choice among predefined experiences such as an afternoon of relaxation or a yoga session, while a voucher with a free amount allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them to learn about the usage conditions and offer an exceptional experience to your loved ones at our establishment, Villa La Tosca.
How do I use a gift box during booking?
To use your gift box at Villa La Tosca, simply mention your unique code during the booking. The recipient can then choose their dates and fully enjoy their stay, with access to the ecological pool, lush garden, and private beach of our establishment, Villa La Tosca.
Can the gift box be transferred to a third party?
The Villa La Tosca gift box can be given to a third party. Simply indicate this during the order so that the recipient can book their stay with ease.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. Villa La Tosca offers unforgettable stays in Nouvelle-Aquitaine, with customizable gift boxes to provide an exceptional experience for your loved ones.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment Villa La Tosca.
What is the validity period of a gift box?
The validity period of a Villa La Tosca gift box is usually 1 to 3 years. This duration allows your loved ones to fully enjoy their getaway at our establishment, ideally located on the Arcachon Basin.
Are children allowed?
Villa La Tosca welcomes children in an exceptional setting, ideal for family moments. Nestled in Lanton, it offers direct access to the beach and relaxation areas for all ages. Enjoy a family getaway at our establishment, Villa La Tosca.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the establishment Villa La Tosca.
Is the spa access private?
Access to the spa depends on the conditions of the chosen gift box. Villa La Tosca offers wellness sessions such as massages or yoga classes for complete relaxation, in a luxurious setting on the Bassin d'Arcachon.
What types of gift boxes do you offer?
We offer gift boxes for stays, wellness sessions such as massages or yoga, and relaxation experiences at Villa La Tosca. These boxes allow you to enjoy the facilities of the establishment, such as the ecological pool, the lush garden, and direct access to the beach, for unforgettable moments in Nouvelle-Aquitaine.